FAQ Section.

Frequently Asked Questions!

Got a question? or just generally looking. We are asked the same question on a regular basis and we are more than happy to take the time to explain. Still got a question? contact us by clicking here.

Booking

When should I book?

Ideally as soon as possible. My diary for next year has already started getting filled in.

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How long is the quote good for?

All quote’s are valid for one month after issuing. After this period has elapsed and the prices has risen you’ll have to pay the new rates.

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How Do I Book?

Simply use the contact details located on our ‘contact us‘ page.

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Checking Current Balance Due.

You can check the outstanding balance on your booking by simply logging in to the client area and clicking on ‘Event Details’. It’ll be on the next screen at the bottom right.

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How long will you keep my date?

You may provisionally book your event with myself for 7 days without paying the booking fee. After these 7 days, if the fee has not been paid, your date will become available for another booking.

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Are you insured?

Yes! All documentation is carried with us to all hire’s/events and are vieable upon request. You can view our PLI, PAT and food hygeine rating under the about is headiing in the menu.

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Payments

How do I make a Payment?

You can make payment’s either via the client area or over the phone with a credit or debit card.

Please visit the ‘How to make a payment‘ page for full instructions on paying via the client area.

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How long is the quote good for?

All quotes are good for seven days.

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Is there a reservation/booking fee?

To secure your date and booking, a fee of £50 is payable. This is NONE refundable and is deducted from your final balance.

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What payments are accepted?

paymentsaccepted

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When is the final balance due?

Like all other suppliers we ask for payment one week before the event date. If this is not paid we have the right to cancel the event with out notice

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Client Area

How to make a payment

log into the client area. On the right hand side of the home page there is a green button, ‘Make A Payment’. On the next screen type in the amount you’d like to pay in the text box and click ‘Pay Now;

Please visit the ‘How to make a payment‘ page for full instructions.

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Forgotten username/password.

If you have forgotten either your username or password. Please contact us and we’ll re-send them to the contact e-mail address we have on system.

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How to log in.

We have created a fantastic guide with picture representation on logging into the client area here. Please contact us if theirs any problems.

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